Live Event Cancelation & Refund Policy All cancelation notices and refund requests must be in writing and submitted by using the “contact” button on the navigation menu above. To receive a full refund less a $100 USD administrative fee, your request must be made prior to August 1st. To receive a 50% refund less a $100 administrative fee, your request must be made prior to September 1st. No refunds will be granted after that. All refunds, less a $100 administrative fee, will be made within 45 days after the completion of the conference. There are no refunds for no-shows. Substitutions are allowed. Substitutions are free if made on or before September 30th. For each substitution made after September 30th, there is a $25 substitution fee. Return of Online and Physical Goods Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)
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